UAE ranks first globally in customer support and wins Gold Efficiency Award in categorical mail providers

The United Arab Emirates (UAE), represented by its official postal service supplier Emirates Put up, has secured the highest place globally within the Buyer Service class for excellent categorical mail providers. It has additionally been honoured with the Gold Efficiency Award for 2024, a prestigious recognition introduced by the Common Postal Union (UPU) by means of its Specific Mail Service Cooperative (EMS). The awards have been introduced on the official assembly previous the launch of the twenty eighth Common Postal Congress – Dubai 2025, a outstanding occasion for the worldwide postal sector, hosted by the UAE from September 8 to 19.

The awards replicate the UAE’s forward-thinking imaginative and prescient in constructing a wise providers infrastructure that meets the best requirements of effectivity, high quality, and reliability, strengthening the nation’s place as a worldwide chief within the logistics sector. The UAE secured the Gold Efficiency Award after an in depth analysis that assessed operational effectivity throughout numerous domains, together with worldwide networks, buyer satisfaction, responsiveness, and compliance with supply schedules. The evaluation confirmed excessive efficiency indicators, starting from 95 per cent to 98 per cent throughout all phases of service, from cargo receipt to closing supply, together with post-delivery assist.

Successful the primary place within the Buyer Service class highlights the affect of ongoing investments in digital buyer expertise initiatives and the event of clever and responsive service channels, underscoring the nation’s dedication to attaining organisational excellence.

Tariq Al Wahedi, Congress Chair Designate and Group CEO of 7X stated: “This recognition highlights our clever management’s imaginative and prescient of utilising innovation to raise the UAE’s place on the worldwide stage and in addition reinforces our dedication to creating a sophisticated postal system. We contemplate this achievement as a launchpad for the Emirates Put up to maneuver towards an much more bold part, the place we are going to proceed to strengthen the UAE’s management within the sector and contribute to shaping the way forward for world postal providers by means of strategic partnerships, sustainable digital options, and high-performance operations”.

This achievement is a testomony to the effectiveness of the UAE Centennial Plan 2071 in enhancing the nation’s competitiveness by creating key sectors that drive financial development and serve the nationwide objectives of digital transformation and world logistics integration. This success is clearly demonstrating the UAE’s distinctive efficiency within the postal sector at this time.