Telus-owned Public Cellular ran a flash sale over the weekend, providing a number of plans for 50 per cent off. Whereas the sale is over now, some prospects who signed up throughout the sale are dealing with issues.
In a publish on its group boards, Public Cellular stated it was experiencing “larger than regular site visitors” after its “excellent” flash sale, inflicting points for some folks. Points embody issues activating or promotional reductions not showing. Right here’s Public’s full assertion:
“We acknowledge that a few of you’ll have skilled activation points and we’re working arduous to resolve them. A few of you may additionally discover a problem the place the promotional low cost just isn’t showing as anticipated. There could also be a delay earlier than it’s displayed, however please know that will probably be utilized as promised.
“For these of you which have submitted a help request, relaxation assured our groups are working shortly to help everybody.”
Public’s publish is stuffed with replies from pissed off prospects sharing completely different issues they’ve encountered whereas making an attempt to reap the benefits of the deal. There’s a vary of points, with some folks reporting their quantity isn’t activated, or that that they had errors whereas transferring their quantity, whereas others be aware they’ll make calls however can’t obtain them.
There are additionally a number of complaints from customers who submitted help tickets however haven’t acquired updates in over 12 hours.
The state of affairs is unquestionably irritating, and right here’s hoping the problems get resolved pretty shortly. That stated, Public could be a bit sluggish in my expertise. For one, the quantity port course of can take a while and be considerably nerve-wracking, even below regular situations. Once I switched to Public in December 2024, the quantity port was largely easy, however I used to be left with out sign for a bit.
Nonetheless, since making the change, I’ve had only a few points with Public, although one of many issues I had took some time to resolve. Again in September 2025, Public had a problem with Wealthy Communication Companies (RCS) that triggered messaging to cease working correctly for various folks, together with myself. It took a number of weeks of back-and-forth with Public, in addition to writing about the issue, earlier than it was absolutely resolved.
Whereas I’d nonetheless suggest Public Cellular to most individuals, it’s price preserving in thoughts that the help course of could be sort of sluggish when you’ve got an issue — particularly if it’s widespread, like the present activation points.
Supply: Public Cellular
MobileSyrup might earn a fee from purchases made through our hyperlinks, which helps fund the journalism we offer free on our web site. These hyperlinks don’t affect our editorial content material. Assist us right here.
Elevate your perspective with NextTech Information, the place innovation meets perception.
Uncover the newest breakthroughs, get unique updates, and join with a worldwide community of future-focused thinkers.
Unlock tomorrow’s traits at this time: learn extra, subscribe to our publication, and grow to be a part of the NextTech group at NextTech-news.com
