A whole lot of telephones will not work on Rogers’ community with out 3G

Rogers is on the verge of shutting down its 3G community for many customers, and thus far, there have been a myriad of issues.

Many individuals report getting caught with a $75 cost after not understanding in regards to the shutdown. Others have had their service suspended. Alongside that, a whole lot of telephones from producers that Rogers doesn’t promote, like OnePlus, Sony, Asus and others, reportedly gained’t work as soon as the 3G service shuts down on July 31. It seems that even some normal telephones, like Samsung from overseas international locations, may additionally have issues.

We found that OnePlus telephones would have points with the 3G shutdown, however we didn’t anticipate there can be so many different telephones that additionally misplaced assist. In the intervening time, it’s arduous to make clear which telephones will work. OnePlus has informed us that updates are at present rolling out for its newer telephones (OnePlus 10 and newer) to supply voice-over-LTE (VoLTE) assist, which ought to tackle points with these gadgets engaged on Rogers’ post-3G community. That mentioned, in case you are a Rogers subscriber with a contemporary OnePlus telephone who nonetheless can’t get on the community after updating, be at liberty to contact me at bradley@mobilesyrup.com.

Rogers has a web site that may allow you to discover out in case your telephone will work on its community after the 3G shutdown, however for a lot of fashions, it simply says “We couldn’t find your system. We’re unable to certify that your system is suitable with the Rogers community.” If you search some telephones, it clearly states that they’re incompatible, however from what has been gathered by a person on Reddit, and posted as a spreadsheet, it looks like a lot of the gadgets that Rogers has by no means bought are listed as “We couldn’t find your system.”

Each Asus, OnePlus, Sony, Nubia & Xiaomi Cellphone that Rogers Canada deems to be “Appropriate” & “Not Appropriate” put up 3G Shutdown (31 July 2025)
byu/JamesDwho inRogers

This spreadsheet comes from somebody who lived in Australia when the nation’s telecoms shut down their 3G networks. Since they’ve already skilled the same scenario, they’ve shared numerous sources about methods to cope with this downside. This spreadsheet has additionally been lately up to date to indicate telephone compatibility on Telus and Rogers. Telus appears to supply a bit extra compatibility, however neither appears to supply something close to ubiquitous assist.

Why is 4G LTE assist immediately such a giant deal?

When the 3G community shuts down in a few weeks, Rogers (Rogers, Fido, Chatr) subscribers should use VoLTE to make cellphone calls. This tech was launched in 2012 and allows you to make higher-quality telephone calls over the LTE community as a substitute of 3G. Rogers launched assist for VoLTE in 2015, and since then, most telephones have moved over to the high-quality normal. Nevertheless, there will be roadblocks with how assist for VoLTE is authenticated at every service, or on every telephone, which appears to be the core situation with the 3G community shutdown.

With 3G, there was one normal for calling, so each system wanted to assist that one normal to work. But it surely’s not that straightforward with VoLTE. There are some requirements, however since there’s a couple of, there’s nothing that each one the carriers and all of the telephone makers agree on.

This Reddit put up from a number of years in the past and the presentation embedded above are useful sources if you wish to discover the nitty-gritty of VoLTE roaming points.

How can this be mounted?

On-line feedback present that switching to Bell (Bell, Virgin Plus, Fortunate) or Telus (Telus, Koodo, Public) has mounted the difficulty for some customers, however since each of these carriers are nonetheless supporting 3G for a bit longer, it would simply be a short lived repair.

Rogers additionally informed us that “Clients can migrate to our 4G LTE or 5G community with out altering their plan, and we’re providing them a brand new, suitable system for $0 if wanted.”

If you happen to really feel notably tech-savvy, you will discover guides on-line in boards or blogs educating you methods to use issues just like the dev settings and telephone dialer codes like *#*#3642623344#*#* to pressure VoLTE assist in your telephone and together with your service. Nevertheless, even if you happen to handle to get VoLTE working, there’s no assure it’ll work for every part. For instance, not all VoLTE-capable gadgets could make emergency calls, reminiscent of 911, over 4G.

All of that mentioned, this actually ought to have been mounted properly earlier than Rogers began its 3G shutdown by having authorities our bodies all over the world mandate some sort of common calling program for 4G and 5G. Whereas individuals lacking normal calls is annoying, not getting access to 911 could be very harmful.