Chow Tai Fook Jewelry Group has partnered with ByteDance’s Volcano Engine to construct a unified enterprise AI Agent platform, introducing the “AI A-Fu Agent Household” to boost operational effectivity throughout its retail group.
For the reason that platform went stay in late 2024, Chow Tai Fook has deployed 351 AI brokers, with over 24,000 workers collectively conducting a couple of million interactions. The core agent, “A-Fu”, features as an enterprise assistant able to data Q&A, content material creation, multilingual translation, {and professional} jewellery experience.
Specialised brokers have additionally been rolled out, together with Finance A-Fu for expense reimbursement, IT Helpdesk A-Fu, HR A-Fu for coverage interpretation, and Visible Merchandising A-Fu for retailer show steering. On the patron facet, the partnership launched AR digital try-on, permitting customers to preview jewellery on-line, in addition to an AI-powered procuring assistant supporting cross-border e-commerce by way of clever Q&A, suggestions, and customer support.
Supply : IT Dwelling
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