Freshworks has mentioned it’ll purchase FireHydrant, a supplier of AI-powered incident administration software program, for an undisclosed worth.
Based on an announcement, this mixture will deliver collectively Freshservice’s IT Service Administration (ITSM) and FireHydrant’s core IT Operations Administration (ITOM) as a unified AI-native ServiceOps resolution designed to simplify operations, proactively stop disruptions, and guarantee distinctive IT service reliability.
The acquisition is anticipated to shut in Freshworks’ first fiscal quarter of 2026, topic to customary closing circumstances.
Freshworks CEO Dennis Woodside
Based in 2018 by Robert Ross and Dylan Nielsen, FireHydrant has experience in IT and DevOps with clients throughout client and enterprise industries.
“We imagine the FireHydrant expertise will contribute to our imaginative and prescient of unifying IT and worker experiences the place service, asset, and operations administration converge with AI to drive enterprise continuity and effectivity,” mentioned Dennis Woodside, CEO and President of Freshworks.
The mixed providing of the 2 firms is anticipated to raised handle the operations within the occasion of any downtime via unified visibility, quicker response and proactive IT that spot recurring patterns and forestall them from occurring once more.
FireHydrant Founder and CEO Robert Ross mentioned, “Freshworks shares the core philosophy that has guided FireHydrant since day one: software program ought to make life simpler for the individuals utilizing it. We constructed FireHydrant to eradicate the chaos and ache of incident response, and now, with Freshworks, we’re creating what we have at all times believed ought to exist: a unified, end-to-end operational and reliability platform.”
Based on knowledge from Tracxn, Freshworks has made a complete of 15 acquisitions, which included firms from three nations—India, america and Singapore. These have been associated to the segments of customer support software program, buyer success administration and chatbots. The most recent acquisition was Device42 in Might 2024 for an enterprise worth of $230 million.
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