Method One is a sport the place fractions of a second imply the distinction between getting the champaign and trophy, amassing factors, or not. The Mercedes-AMG PETRONAS F1 Group understands this higher than most, and so they’re continuously pushing the boundaries of know-how to realize that essential edge.
Final evening I had the prospect to talk with Steven Riley, Head of IT Operation and Service Administration, Mercedes-AMG PETRONAS F1 Group, on the staff’s use of TeamViewer Tensor within the driver simulator.
The staff has a long-standing relationship with TeamViewer, even earlier than it grew to become an official accomplice. Regardless of the brand being on the automotive, they technically don’t have to make use of the product, however select to, due to a deep familiarity with the product it delivering on strict reliability necessities.
Thse use of TeamView has expanded throughout your complete operation, from the manufacturing unit and workplace to the observe itself.
Earlier than the staff journey to a observe to observe, qualify and race, they’ve achieved loads of work in simulation. Because of cost-caps within the sport, the on-track time is extraordinarily restricted, which suggests groups depend on the sim, now greater than ever.
For the staff, they’ve the chance to attempt situations to land on the right automotive setup and for the motive force, they’ve a possibility to know each facet of a circuit, whereas offering setup suggestions to engineers.
If all the pieces goes nicely, there’ll be an excellent correlation between the simulator and race weekend, but when the automotive rolls out of Thursday and issues don’t line up, the staff again at base are into the sim, looking for various setups on the fly, primarily based on real-world situations, that might differe from the forecasts.
This everlasting recreation of with the ability to precisely simulate the large quantity of variables the real-world presents is extremely difficult. This may embody tyre put on, aerodynamic setup, suspension journey, understeer, oversteer changes, gasoline economic system, climate and extra.
To assist cope with these challenges Mercedes-AMG PETRONAS F1 Group use TeamView to remotely management the PCs that run the testing tools, to energy the motive force dropdowns (the display that drop all the way down to the motive force) as developed by race engineers, serving to to relay important data in the course of the few seconds to minutes they’ve collectively throughout observe periods on the observe.
These shows can and do show competitor evaluation, run plans, climate forecasts, and naturally information about lap time as curated by the race engineers.
As you may think about, the service that delivers this, should ship a dependable and efficiency service, challenged by completely different connectivity around the globe, and fortunately TeamViewer Tensor has delivered for the staff.
Riley stated there have been occasions the place they push the boundaries of what’s attainable with the product and have really labored with the builders to enhance the product and meet their wants.
The Simulator is important for efficiency
This 12 months, the simulator is taking part in an much more very important position, particularly for rookie driver Kimi Antonelli. He’s utilizing it extensively to familiarise himself with new tracks, studying the nuances of every circuit earlier than he even units foot on the precise tarmac. Each Antonelli and seasoned driver George Russell leverage the simulator to check completely different automotive setups, trying to find the optimum configuration for every race weekend.
The simulator is so essential that it’s even used throughout a race weekend itself. It permits the staff to react to real-time issues, replace automotive configurations, and contribute to on-track choices with out engineers needing to be bodily current on the essential manufacturing unit. This ensures a steady stream of knowledge and operational suggestions, which is totally important for his or her racing programme.
Holding the staff productive, wherever they’re
Steven Riley, Head of IT Operations & Service Administration at Mercedes-AMG PETRONAS F1 Group, elaborated on how TeamViewer Tensor addresses important challenges confronted by a world F1 staff.
On the observe, each second counts – so we have to guarantee our know-how implementations can sustain to make sure drivers and staff members can entry all the info they want in actual time to make these split-second choices to get us over the end line.
We use TeamViewer throughout our digital workplaces, whether or not the workplace, the manufacturing unit or at observe, so when Christian approached us about new know-how for the simulation, Tensor was the plain alternative. Because of the price cap all our know-how deployments must ship worth.
Steven Riley, Head of IT Operations & Service Administration at Mercedes-AMG PETRONAS F1 Group
TeamViewer Tensor is instrumental in guaranteeing the staff stays productive and related, regardless of their location.
Distant PC Management
TeamViewer Tensor permits the staff to remotely management the PCs that run the complicated testing tools inside the simulator. This implies engineers can entry and handle these important techniques from anyplace, even after they’re travelling throughout completely different time zones.
Driver Dropdowns
The screens that drop all the way down to the motive force within the simulator are important for offering real-time data. This contains competitor evaluation, run plans, climate information, and different essential data curated by the race engineers. TeamViewer ensures this very important information is at all times accessible and correct.
Actual-time Collaboration
With time being extremely restricted throughout simulator periods – typically only some seconds or minutes for important changes – reliability is paramount. TeamViewer Tensor’s dynamic remoting performance permits a number of customers to hook up with one machine, enabling collaborative problem-solving. This implies engineers can work collectively to resolve technical points immediately, with out interruption.
Not solely are the simulators a delicate space, they’re additionally very secretive. We’d like to have the ability to belief that the info safety is in place. With TeamViewer, we are able to have that peace of thoughts. The work within the simulator has an influence on the observe so with the ability to push boundaries and improve efficiency is a win for my staff.
Christian Damm, Simulator Growth Engineer for the Group

Tackling connectivity challenges on a world scale
The Method One class takes the groups on a journey across the globe, protecting 21 international locations throughout 5 continents as they deal with 24 race weekends. With such a world calendar, it presents vital connectivity challenges. The staff travels to numerous circuits around the globe, every with its personal distinctive community infrastructure. Making certain 24/7 availability of important techniques just like the simulator isn’t any small feat.
Working carefully with TeamViewer’s improvement staff, Mercedes has been in a position to overcome these hurdles. TeamViewer Tensor provides the next bit fee and customisable color settings, which is essential for avoiding display stuttering or freezing throughout simulator periods. This ensures uninterrupted technical operations, even with fluctuating connectivity.
For extra data, head to https://www.teamviewer.com/en/merchandise/tensor/
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