Oman Air, the nationwide service of the Sultanate of Oman, has been awarded the 2026 APEX WORLD CLASS™ award, marking the second consecutive 12 months it has earned the distinguished accolade. Accredited and issued by the Airline Passenger Expertise Affiliation (APEX), the most important worldwide airline affiliation devoted to passengers, the award is broadly considered the best benchmark in aviation. Airways are judged throughout a number of dimensions and attributes of the visitor expertise together with house, consolation, private consideration, superb delicacies, and presentation.
Renata Rached, Oman Air’s Vice President of Visitor Expertise, Loyalty & Model, who acquired the award through the APEX World Expo in California, US, stated, “We’re deeply honoured to obtain the 2026 APEX WORLD CLASS™ award for the second 12 months in a row. This recognition reaffirms our mission to ship a journey that blends the best requirements of service excellence with heartfelt Omani hospitality. It’s a tribute to each member of our workforce, whose dedication ensures that Oman Air continues to face among the many world’s most revered airways. The award not solely celebrates our previous achievements but additionally evokes us to maintain elevating the bar for our visitor expertise.”
To be awarded APEX WORLD CLASS™, airways should qualify by means of an audit spanning throughout twenty dimensions that matter most to travellers as we speak, similar to model integrity, engagement, depth of hospitality, personalisation, consolation, connectivity and, below F&B execution, the attention attraction and style profile of onboard delicacies. Audits are carried out by business professionals from YATES+, a number one visitor expertise transformation consultancy, after which peer-reviewed and validated by an skilled and the governing board.
Since receiving the 2025 award, Oman Air has continued to refine its service choices and buyer expertise initiatives. The airline not too long ago launched a sturdy Internet Promoter Rating (NPS) suggestions system, enabling it to constantly monitor and refine each touchpoint throughout the visitor journey. In June, Oman Air was additionally recognised on the APEX 2025 Awards, receiving accolades for Finest Meals & Beverage and Finest Cabin Service within the Center East.
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