Rogers layoffs influence almost 100 inside IT employees

Rogers is as soon as once more shedding workers, this time concentrating on its in-house IT assist workforce throughout a number of provinces.

Per a Globe and Mail report, Rogers will redirect the work these staff did to a third-party vendor, and the corporate claims that the seller plans to rehire a lot of the laid-off staff. Nevertheless, Rogers didn’t identify the seller.

“They plan to rent the vast majority of our workers and there will probably be no influence to how our staff are supported, together with our on-site IT assist,” Zac Carreiro, a spokesperson for Rogers, advised the Globe.

Carreiro additionally mentioned that Rogers is evolving its inside IT assist for workers.

A spokesperson for regulation agency Samfiru Tumarkin advised the Globe that one of many terminated Rogers staff mentioned almost 100 roles had been affected by the layoffs.

The cuts impacted a number of technical roles, similar to software program builders, audiovisual conferencing assist, and administration, that supported Rogers’ inside workers. Rogers mentioned a lot of the cuts impacted employees in Ontario, however roles in Quebec and New Brunswick have been additionally impacted. It’s not clear how lots of the third-party vendor employees can be based mostly in Canada.

Rogers’ newest cuts come roughly per week after an alliance of Canadian telecom employees publicly denounced the offshoring of Canada’s telecom jobs. The alliance warned that delivery jobs abroad would negatively influence the nation, with safety and privateness being high considerations.

Furthermore, Rogers and different telecom suppliers have been on a multi-year layoff streak. MobileSyrup reported final 12 months that Rogers ended a contract with an organization known as Foundever, leading to roughly 1,000 layoffs impacting name centre staff. In February 2025, Rogers additionally laid off about 400 on-line chat brokers. And in December 2024, the Globe reported that Rogers shed over 3,000 jobs following its takeover of Shaw, regardless of the corporate committing to creating 3,000 jobs in an effort to safe approval for the merger.

Within the wake of those layoffs, Rogers’ customer support high quality has declined considerably. Clients report ready hours on maintain to resolve easy points, and locations just like the Rogers subreddit are continually stuffed with complaints from prospects over horrible experiences making an attempt to contact Rogers.

And Rogers isn’t alone on this — Bell and Telus have additionally laid off employees. Bell laid off almost 700 staff forward of the vacations, and final 12 months provided voluntary separation to 1,200 union employees. Telus, in the meantime, provided buyouts to nearly 700 employees in January and laid off roughly 6,000 folks in 2023.

Supply: Globe and Mail