The dumpstate go surfing Galaxy Watch operating Put on OS powered by Samsung is an in depth system diagnostic report that captures the whole lot taking place on the watch at a particular second. Samsung Builders or Samsung help can use it to troubleshoot points (like utility crashes, lag, extreme battery drain, or sensor failures), essential operations, and utility failures that may’t be recognized from utility logs alone. In brief, the dumpstate log is the go-to software for deep debugging and capturing the whole lot from utility conduct to {hardware} standing in a single file.
The aim of this tutorial is to debate the process of gathering dumpstate logs on Galaxy Watch with or with no linked cell phone.
This tutorial demonstrates three processes of producing a log out of your Galaxy Watch:
- Generate a watch dump from Galaxy Watch
- Generate a watch dump from a linked Galaxy cellphone
- Generate a watch dump utilizing the Galaxy Wearable utility
Conditions
In case you are utilizing an working system that makes use of One UI 6 or newer (Android model 14), disable the auto blocker earlier than gathering the log.
Earlier than continuing with one of many choices beneath, ensure Developer Mode in your watch is enabled, which supplies entry to the Developer choices menu.
To allow Developer Mode:
a) Go to Settings > About watch > Software program data.
b) Faucet on Software program model 5 instances. This permits Developer Mode and makes Developer choices seen within the Settings. After efficiently enabling Developer Mode, a toast message additionally seems on the display screen.
Determine 1: Enabling Developer Choices from Settings
Choice 1: Generate a Watch Dump from Galaxy Watch
WordIt’s not necessary to take care of connection together with your cellphone throughout this course of.
a) Go to Name and dial *#9900#. The SysDump software might be launched. Scroll down and choose DELETE DUMPSTATE/LOGCAT.
Determine 2: Deleting the dumpstate log
b) Dial *#9900# once more. Within the SysDump software window, choose DEBUG LEVEL DISABLED/LOW and set it to MID. This restarts the watch.
Determine 3: Setting the debug stage to MID
c) Reproduce the difficulty/situation you need to seize in your log.
d) Dial *#9900#, choose RUN DUMPSTATE/LOGCAT, and wait a couple of minutes till it finishes.
You may be redirected to the System Dump Software.
Determine 4: Operating and saving the dumpstate log
e) When the method is completed, choose COPY TO SD CARD (INCLUDE CP RAMDUMP). The log file is saved to the watch’s inner storage.
Determine 5: Copy to SD card
f) In the primary (root) listing of the watch’s file system, search for the “log” listing, which incorporates the newly generated dumpstate log file. The file has the identify format: “dumpstate_WATCH MODEL_TIMESTAMP”.
Accumulate the Log File from Galaxy Watch
Join your watch with the PC. Observe the part “Use the command line” from the Connecting Galaxy Watch to Watch Face Studio over Wi-Fi information to arrange a connection between your watch and PC utilizing ADB. No lively web connection is required. Simply ensure each your PC and watch are on the identical community (test each IPs for affirmation).
You’ll be able to acquire the generated log in two methods:
- Utilizing the PC UI:
After connecting the watch to the PC, within the inner storage of your watch, you’ll find the “log” file. Compress the file and share it with the help workforce if requested.
Determine 6: Join the watch to your PC and acquire the log folder from storage
- Utilizing ADB and CLI:
Use the next instructions within the command immediate to gather the log:
Verify if the log file is saved or not-
adb shell ls /sdcard
Determine 7: Verify the log file existence
You will note the log file within the checklist (see determine 7). In case you skipped the step “COPY TO SD CARD (INCLUDE CP RAMDUMP)” within the earlier part, then no log file might be listed and the message “No such file or listing” is proven as a substitute.
Pull the log to your PC storage-
adb pull /sdcard/log
Determine 8: Pull the log out of your Galaxy Watch to your PC
It will begin to pull the log file out of your watch. It might take a couple of minutes to finish the method.
After the method is accomplished, the log file is saved to your present working listing in your terminal or command immediate – sometimes wherever you opened the terminal.
WordAfter gathering a dumpstate log, it’s higher to set the debug stage again to LOW. It will restart the watch once more.
Choice 2: Generate a Watch Dump from a Related Galaxy Cellphone
WordIt’s necessary to take care of an uninterrupted connection between your cellphone and watch throughout this course of.
When you have a Galaxy cellphone that helps One UI 8.0 and it’s linked to your Galaxy Watch, you may generate the dump log very simply with the next steps:
a) On the linked Galaxy cellphone, dial *#9900#. Within the SysDump software that opens, choose DELETE DUMPSTATE/LOGCAT
b) Dial *#9900# once more. Within the SysDump software, choose DEBUG LEVEL DISABLED/LOW and set it to MID. This restarts the system.
Determine 9: Steps (a) and (b) on a linked Galaxy cellphone
c) In your Galaxy Watch, reproduce the difficulty/situation you need to seize in your log.
d) Again on the cellphone, dial *#9900# and choose Get Watch dump. It would begin producing the log, which can take a number of minitues. In the course of the course of, you’ll obtain toast messages concerning the course of standing and completion.
Determine 10: Generate a watch dump from a linked cellphone
e) After the log is efficiently generated, the display screen reveals the generated log file identify and folder path the place it has been saved. Usually, you’ll find it in “My Recordsdata” in your cellphone.
f) Accumulate the file, which is called within the format “bundled-bugreport-project
That is the total log file you might have simply generated. Share the log file with the help workforce if requested.
Choice 3: Generate a Watch Dump Utilizing the Galaxy Wearable Utility
a) Allow Developer Mode on the watch (see Determine 1).
b) Join your watch to the cell phone utilizing the Galaxy Wearable utility.
c) Reproduce the issue in your Galaxy Watch.
d) In your cellphone, go to the Galaxy Wearable utility. Choose Extra > Settings > About Galaxy Wearable.
Determine 11: Galaxy Wearable utility
e) Faucet the “Galaxy Wearable” heading 5 instances to open the Wearable Hidden Menu, choose Get DumpState, after which Run Watch dump.
WordIn case you want each a watch and a cellphone dump collectively, choose Run Watch and Cellphone dump.
Determine 12: Generate a dumpstate log from the Galaxy Wearable App
f) Look ahead to the method to complete, which can take a couple of minutes.
g) After the log is generated, it’s written into the cellphone storage. The storage path is My Recordsdata > Inner Storage > Obtain > Log > GearLog > bundled-bugreport-project
Determine 13: Amassing the log from the cellphone storage
h) Accumulate and share the log file with the help workforce if requested.
Some Vital Issues to Hold in Thoughts
- It’s higher to disable Developer Mode when it’s not required.
- Set the debugging stage again to LOW after finishing the log assortment.
- In case you are a developer, do not forget that ADB debugging could also be used for superior entry.
- Don’t transfer to a different display screen whereas producing the dumpstate log. It’s a must to look ahead to a while for the total course of to finish. This may occasionally take 1~3 minutes. After finishing the total course of, a popup notification might be proven.
- In case you’re producing a log for a help ticket, observe the precise directions given by the agent.
- Attempt to generate the log instantly after reproducing the difficulty you want to seize. If doable, generate the log inside 10 minutes.
- Verify that you’ve collected the total log file earlier than sending it to the Samsung help agent.
Conclusion
Galaxy Watch at all times gives versatile methods to gather logs and bug reviews to troubleshoot and optimize your functions. Observe one of many choices described above, generate your log file, zip it, and share it with Samsung help.
By following this information, you may confidently entry logs, full bug reviews, and system data to research utility conduct, diagnose issues, and take steps accordingly.
Keep in mind to at all times deal with information responsibly and preserve debugging choices disabled in manufacturing environments to guard system safety and privateness.
When you have any questions on or need assistance with the data on this article, you may attain out to us on the Samsung Builders Discussion board or contact us by Developer Help.
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