When troubleshooting SOLIDWORKS PDM points, a useful useful resource to diagnose a difficulty is the Home windows Occasion Logs. Specifically, the Utility log and System log can show immensely useful find the basis explanation for a difficulty with SOLIDWORKS PDM.
What’s the Utility Log?
The Utility log focuses on the assorted functions which have been put in in your machine. For SOLIDWORKS PDM-specific troubleshooting, it may be useful to determine errors that occurred throughout set up of the software program or errors that occur whereas utilizing it, comparable to crashing, notification points, or different miscellaneous points taking place.
What’s the System Log?
The System log focuses on the working system-specific occasions that happen whatever the utility working. This log consists of any system modifications, errors, warnings, and surprising shutdowns. Within the case of SOLIDWORKS PDM troubleshooting, it could actually assist determine whether or not the basis trigger is software program or machine-centric.
Tips on how to Entry the Home windows Occasion Logs
In any occasion, the TriMech and Javelin assist groups could request that you simply submit the Home windows Occasion logs to determine potential issues or root causes of SOLIDWORKS PDM points.
To find and save the Utility logs, observe these steps:
- Open the Occasion Viewer from the Home windows program search.
Opening the Home windows Occasion Viewer
- Develop the Home windows Logs part on the left.
- Choose Functions and look ahead to it to load.
Accessing the Utility logs within the Occasion Viewer
- On the correct activity pane, choose Save All Occasions As…
Saving the log as an exterior file
- Save the file in your required location and identify it accordingly.
- Click on OK when the second immediate seems.
To find and save the System logs, observe these steps:
- Open the Occasion Viewer from the Home windows program search.
Opening the Home windows Occasion Viewer
- Develop the Home windows Logs part on the left.
- Choose Functions and look ahead to it to load.
Accessing the System logs within the Occasion Viewer - On the correct activity pane, choose Save All Occasions As…
Saving the log as an exterior file - Save the file in your required location and identify it accordingly.
- Click on OK when the second immediate seems.
Extra Assist for SOLIDWORKS PDM
After saving the Utility and System logs, you’ll be able to ship these to the TriMech and Javelin assist groups for additional investigation. Offering as a lot info up entrance will increase the possibilities that your concern is solved as shortly as potential.
For all different points with SOLIDWORKS PDM, you may as well contact the assist groups for troubleshooting.
To submit a assist request and begin the troubleshooting course of, click on right here.
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