EkStep convene to discover the way forward for human–AI collaboration
Bengaluru, February 27, 2026: ConvoZen.AI, the enterprise conversational AI Agentic platform born out of NoBroker, hosted the ConvoZen Conversational AI Summit, bringing collectively enterprise leaders and AI innovators to chart the way forward for AI-driven buyer engagement.
On the summit, ConvoZen unveiled its end-to-end Conversational AI Stack alongside two indigenous frontier speech fashions purpose-built for Bharat: Akshara (Speech-to-Textual content) and Ragini (Textual content-to-Speech).
Past Fashions: An Finish-to-Finish Conversational AI Stack
Born from the large-scale conversational infrastructure challenges of NoBroker, the place tens of millions of actual property transactions are inherently voice-led, ConvoZen developed right into a unified enterprise platform to handle customer-facing operations at scale.
Whereas most conversational AI options function as fragmented level instruments, voice bots, chatbots, copilots, or analytics layers, ConvoZen integrates the total lifecycle right into a single platform constructed on 4 agent layers:
- Conversational AI Brokers – Omnichannel multilingual AI throughout voice, chat, and WhatsApp
- Copilot AI Brokers – Actual-time help that 10x human agent productiveness
- Supervisor AI Brokers – 100% dialog monitoring for high quality, compliance, and training
- Buyer 360 AI Brokers – AI-driven unified buyer intelligence
As we speak, ConvoZen serves 50+ enterprises together with TATA AIG, HDFC Life, CARS24, Spinny, Pilgrim, The Souled Retailer, Maruti Suzuki, Kotak AMC, and Jana Financial institution to call a number of.
ConvoZen’s product roadmap has benefited from the guiding imaginative and prescient of Nandan Nilekani, India’s tech visionary, notably round constructing scalable, inclusive digital infrastructure for Bharat.
Akshara — Frontier Speech-to-Textual content for Actual-World Conversations
Akshara is skilled on anonymized real-world B2C telephonic conversations. In contrast to studio-trained generic fashions, it’s purpose-built for:
- 8 kHz telephony recordings
- Quick, high-variability shopper speech
- Multi-dialect and code-switched conversations
- Enterprise terminology and contextual phrasing
ConvoZen’s Akshara speech-to-text mannequin delivers the bottom phrase error charges of any Indic ASR system examined, attaining an general 32% discount in errors in comparison with the next-best mannequin and over 55% fewer errors than main international options on prime of publicly obtainable benchmarks like IndicVoices. Throughout 9 regional languages, Akshara outperformed Indian and international frontier fashions on public benchmarks reminiscent of Indic Voices and Swara.
ConvoZen additionally launched the Indic Conversational AI Voice Benchmark, an open benchmark designed particularly for genuine B2C telephonic interactions. On this benchmark, Akshara led efficiency by a major margin.
Ragini — Expressive Multilingual Textual content-to-Speech for Bharat
Ragini is ConvoZen’s frontier Textual content-to-Speech engine skilled on proprietary conversational information. It delivers:
- Human-like expressiveness and conversational rhythm
- Seamless multilingual and code-switching capabilities
- Excessive accuracy in Indian names, localities, numbers, and phrases like UPI and Aadhaar
In blind comparative exams throughout six languages, Ragini outperformed main Indian and international suppliers in naturalness and pronunciation accuracy.
It launches with a number of enterprise-ready voices (female and male tonalities) tailor-made for BFSI, automotive, healthcare, D2C, and edtech deployments.
Talking on the summit, Akhil Gupta, Founder, ConvoZen.AI & NoBroker.com, mentioned: “We imagine the way forward for buyer operations lies within the coexistence of human and AI brokers. Our unified platform brings collectively Conversational AI Brokers throughout voice, chat, and WhatsApp with reminiscence. India is a voice-first nation. But enterprise-grade voice understanding fashions skilled on actual Indian conversational information have been scarce. With Akshara and Ragini, we’re introducing indigenous frontier speech fashions constructed particularly for India’s multilingual, multi-dialect ecosystem. Our imaginative and prescient is to make AI actually conversational for Bharat, not simply automated, however culturally and contextually conscious.”
The summit additionally featured views from a few of India’s most influential voices in expertise and digital transformation, together with a gap keynote by Sandeep Alur, CEO of Microsoft India; a fireplace chat with Pramod Varma, Co-founder of EkStep and a key architect behind India’s digital public infrastructure initiatives, panel discussions with Bhuvan Dheer, CMO of Maruti Suzuki India, Umesh Shetty from HDFC Life, Amit Thakkar of TATA Tele, Arzan Singapurwala of Meta, Virender Bisht of Niyo, Vartika Bansal of Elevation Capital, Arpit Mittal, founding father of SpeakX, Giridhar Amerla of Jana Financial institution, Nilesh Kambli of Pilgrim, Ajay Lulla of The Souled Retailer. Ankit Bose, Head AI at NASSCOM closed the summit with a valedictory keynote.
Confirmed Enterprise Influence
- Pilgrim’s 65% conversations dealt with by conversational AI Brokers, lowering human brokers dependency by 40% & boosting CSAT to 4.25.
- CARS24 achieved 100% automation of high quality audits utilizing ConvoZen Supervisor Brokers, strengthening compliance and rushing up QA operations.
- Jana Financial institution noticed ~7% general gross sales progress utilizing Conversational Voice AI brokers, bettering conversion outcomes at scale.
By deploying ConvoZen Supervisor AI Brokers for 100% automated name auditing and call-level diagnostic insights, NoBroker strengthened gross sales high quality and efficiency, driving as much as 25% enchancment in name high quality (NoBroker Interiors) and an 8% uplift in web site visits (NoBroker Builder). Voice AI brokers within the Builder enterprise delivered ~5% incremental progress, bettering end-to-end conversions.
The Street Forward
As enterprises speed up AI adoption, the necessity for sovereign, telephony-optimized, high-accuracy voice infrastructure is changing into mission-critical.
With Akshara and Ragini, ConvoZen positions itself on the forefront of India’s conversational AI evolution combining indigenous frontier fashions with a unified enterprise stack constructed for real-world deployment at scale.
The summit underscored a defining shift in enterprise AI: not changing human groups however elevating them by way of clever human–AI collaboration.
About ConvoZen.AI
ConvoZen.AI is an enterprise conversational AI platform that unifies autonomous voice and chat brokers, real-time human-agent copilots, AI-powered supervision, and buyer intelligence right into a single built-in ecosystem.
Born from the dimensions challenges of NoBroker, the platform serves over 50 enterprises throughout insurance coverage, automotive, healthcare, fintech, D2C, and edtech, with deep multilingual capabilities constructed for Bharat.
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